Business Terms and Conditions 

for the operation of e-shop 

Headquarters: Ekotwist – EU s.r.o., Na Petynce 984/32, 169 00 Praha 6 - Střešovice 

Business premises: Ekotwist - EU s.r.o., Polešovice 814, 687 37 

Company ID: 05059526 

VAT ID: CZ05059526 

Tel.: +420 777 590 831, email: 

General provisions 

These terms and conditions apply to purchases via the online store The conditions further define  and specify the rights and obligations of the seller (supplier) and the buyer (customer, consumer). All contractual  relations are concluded in accordance with the laws of the Czech Republic. In cases where the contracting party is  a consumer, relations not governed by the terms and conditions shall be governed by the Civil Code (No. 40/1964  Coll.) and the Consumer Protection Act (No. 634/1992 Coll.), all as amended. In cases where the contracting party  is an entrepreneur, relations that are not regulated by the terms and conditions and which apply to the  entrepreneur are governed by the Commercial Code No. 513/1991 Coll., all as amended. 

  1. Prices 

1.1. All prices listed in the price list (catalog) are listed with VAT, which is 0% (sales of the company / VAT payers  within the EU). In the case of a sale to an end customer who is not a VAT payer, the VAT of the given country will  be added to the stated price. 

1.2. The supplier reserves the right to change prices in the price list even without special notice. Prices at the  time of order are valid and include any possible quantity discounts. After placing an order, prices cannot be  increased by the seller. 

1.3. The prices are always confirmed to the buyer who collects the goods or the order and who agrees to them  through confirmation. 

  1. Order of goods 

2.1. The customer selects the required product range on offer and fills in the total required amount. 2.2. The customer is obliged to provide a full valid address, email and telephone number during registration. 2.3. The customer chooses the method of payment: advance invoice (payment to IBAN account: CZ77 2010 0000  0029 0151 9642, BIC / SWIFT: FIOBCZPPXXX), or online transfer. After crediting the payment to our account, the  ordered goods will be shipped to the customer. An invoice for payment will be attached to the shipment. 2.4. The customer chooses the method of delivery (transport) - for details see the price list, which can be found on  our website. 

2.5. The customer has the right to cancel their order within 2 hours of ordering via e-mail or telephone. 3. Order processing 

3.1. During a standard course of order processing, communication between the seller and the buyer takes place  through emails. The seller sends the following emails: 

Order summary containing a list of ordered goods, shipping method and payment method. Information on the dispatch of goods - after handing over the consignment to the transport company. 3.2. The buyer is not obliged to respond to any emails during standard order processing. 

  1. Shipping 

4.1. The seller undertakes to dispatch the goods in the shortest time possible. 

4.2. If no specific delivery date has been agreed upon, the goods are shipped within 2-5 working days. 4.3. If the order is not sent within 10 working days, the customer has the option to notify the delay or cancel the  order or remove the problematic title (the amount paid or overpayment, in case of prepayment, is sent back to  the customer automatically). In case that any of the ordered goods are not in stock, the customer is contacted and  offered further options (cancellation and refund, change of order, extension of shipping time). 4.4. Delivery time is specified in the delivery terms. 

4.5. Form of shipment - goods are sent to the customer in intact packaging, which is adapted to the nature of the 

goods and prevents its damage. An invoice fulfilling the function of a claim and tax document is enclosed. 5. Receipt of goods 

5.1. Upon the receipt of goods, the buyer receives the shipping note and the delivery note. 5.2. The shipping company issues a receipt document in the case of cash on delivery. The tax document is included in the shipment. 

5.3. From the moment of receipt of goods by the carrier to the moment of delivery to the buyer, the transport  company, which is insured for this purpose, assumes responsibility for damage to the consignment. If the buyer  accepts a clearly damaged shipment, the claim is to be made to the carrier. 

5.4. The buyer shall assume responsibility for the goods from the moment of receipt from the carrier or personal  pick up from one of the warehouses. 

5.5. The buyer is obliged to accept the goods delivered to him on the basis of a confirmed order or concluded  contract. 

5.6. The buyer is obliged to check the intactness of the packaging, type, quantity of delivered goods upon  acceptance of the goods and note any deviations, including damage to the consignment (broken glasses, damaged  packaging, torn boxes with lids, etc.) on the shipping and delivery note, which is to be handed to the carrier, who  shall confirm it. If the buyer fails to note these facts on the above-mentioned documents, these circumstances  cannot be taken into account later during making a claim. 

  1. Product returns 

6.1. In accordance with § 53 (7) of the Civil Code (no. 40/1964 as amended), the buyer has the right to withdraw  from the contract concluded by means of distance communication without explanation within 14 days of goods  receipt. Goods sent no later than the 14th day from the date of receipt to the address of the seller will be double  checked and then within 30 days the amount will be paid to the bank account recorded in the shipment by the  customer. At the same time, the customer shall attach written proof of unilateral withdrawal from the contract  stating the date of conclusion of the contract and the account number for payment. 

6.2. Returned goods must not show any signs of use, must not be damaged in any way, must be returned including  all documents, i.e. delivery note, tax document or. warranty card. 

6.3. Goods can be returned personally or sent with proper packaging by registered mail (no cash on delivery,  shipments sent to us by cash on delivery will not be accepted). 

  1. Property ownership 

The seller remains the owner of all goods until the purchase price or other obligations of the buyer towards the  seller have been fulfilled, even if such goods have been resold. 

  1. Warranty and reclamation 

8.1. At the consumer's request, the seller is obliged to provide a guarantee in writing (warranty card). This can be  replaced by proof of purchase if it contains the seller's business name, company ID and registered office. 8.2. Warranty for goods purchased via the online store is governed by valid legal regulations. The standard warranty period is 24 months, the warranty covers all defects limiting the possibility of proper use of  the goods. However, the warranty does not apply to normal wear and tear. 

8.3. The warranty period for all persons using the product for the purpose of doing business with this product is  not stipulated by the Civil Code and is set by the specific importer or manufacturer. 

8.4. Reclamation is announced in one of the following ways: 

  1. a) by email to 
  2. b) by phone +420 777 590 831 
  3. c) by registered mail to Ekotwist - EU s.r.o., Polešovice 814, 687 37 

8.5. When making a claim, the buyer is obliged to submit all documents confirming the purchase of goods from  Ekotwist - EU s.r.o. i.e. delivery note, tax document. The buyer also attaches the subject of the claim. He / she is  also obliged to submit a written reasoned complaint or photo documentation. 

8.6. Upon receipt of the claim, the seller decides in accordance with applicable legislation to settle the claim, i.e. the claim is considered justified (the product will be replaced or part of the purchase price will be refunded) or  rejected. 

8.7. The buyer is informed of the outcome of the claim procedure in writing at the latest of 30 days after the  claim has been made. After this period, the consumer has the same rights as if it were a defect that cannot be remedied. 

8.8. The shipping costs of the repaired or replaced product are paid by the buyer.

  1. Discounts 

Discounts are possible by mutual agreement between the seller and the buyer in the case of regular deliveries of  large quantities of goods, see website for details. 

  1. Protection of personal data 

We protect your privacy. In order to offer you valuable services, we need some of your personal data. We protect this data from misuse. The e-shop undertakes to comply with all rules, incl.  compliance with Act No. 101/2000 Coll. on the protection of personal data and information. The information you  enter when registering as a customer are listed below. If you are a natural person, these are: 

Name and surname 

Full postal address 

Phone or email contact 

This information is necessary for your identification as a buyer. It is used for the means of making and charging payment for purchased goods, delivering goods correctly and for communication with you. By purchasing and  confirming the order, you consent to the processing of this data for the purpose of business transaction. Ekotwist - EU s.r.o. as the operator of the e-shop, declares that all data obtained during the commercial  transaction by the buyer is exclusively the property of the buyer and the seller may use this data only for the  purposes stated above. No personal data is provided to third parties and is stored in a secure database. The  customer has the right to access to his / her personal data and the right to make corrections, including other legal  rights pursuant to Section 21 of Act no. No. 101/2000 Coll., on the protection of personal data. 

Ekotwist – EU s.r.o., Polešovice 814, 687 37